Warranty
All Cal Flame models are manufactured with the highest quality appliances and are warranted to be free from defects in material and workmanship at time of delivery.
Direct any warranty issues with your grill via email to warranty@calflamebbq.com.
Cal Flame products are warranted against corrosion and defects in material and workmanship for a period of one year from the original date of delivery, with the exception of plastic items, which are warranted for 90 days.
Extent of Warranty
This limited warranty is only valid on Cal Flame models delivered in the United States or Canada and extends through the selling dealer to the original purchaser at the original site of installation. This warranty becomes void upon owner transfer or relocation.
Warranty Performance
In the event of a malfunction or defect covered under the terms of this warranty, contact either the selling dealer or a local contractor or service technician. Depending on your needs, this may be a contractor for gas or electrical appliances.
In the event the consumer is unable to obtain satisfactory customer service, notice must be given to the LMS Customer Service Department within 30 days of the reported failure.
There will be no charge for parts on a covered item. Cost of labor is the responsibility of the owner. Shipping and handling charges will apply to all warranted replacement parts. The service agent may assess a reasonable travel or mileage charge per service call.
If LMS determines that repair of a covered item is not feasible, LMS reserves the right to replace the defective merchandise with merchandise equal in value to the original purchase price. Warranty repair and/or replacement are at the sole discretion of LMS and this warranty does not cover costs therein, including but not limited to: freight, removal, re-installation, etc.
This warranty is non-transferable and may not be extended beyond the above mentioned time frames under any circumstances by any of LMS's representatives.
Warranty Limitations and Exclusions
Grate and log set are not covered by this warranty.
This warranty does not cover damage resulting from alteration, misuse, repairs, dings, dents, scratches, or incorrect and/or improper installation. Gas installations must be installed by a licensed plumber only or local gas company agent. Incorrect electrical installation by unlicensed electricians, service by non-LMS authorized representatives, acts of God, and other cases beyond the control of LMS are not covered by this warranty.
This warranty applies to hardware used for personal, family, and outdoor household purposes. This warranty does not apply to labor charges, replacement parts, and hardware used in commercial applications.
Examples of common acts invalidating this warranty include but are not limited to:
- Scratches caused by normal use
- Damage caused by extreme weather conditions (hot, cold, etc.)
- Damage caused by dirt, sand, and/or water damage
- Damage caused by known or unknown pre-existing problems
- Damage caused by direct sunlight
- Damage caused as a result of failure to follow operating instructions
- Use in commercial applications
Disclaimers
LMS is not responsible for hardware or other incidental or consequential costs, expenses, or damages, which may include, but are not limited to, removal of permanent deck installations. Any implied warranty shall have duration equal to the applicable warranty stated above.
Natural Stone: Rock, travertine, marble, etc. may be characterized by natural variations and imperfections. These are normal imperfections and are not considered defects.
Legal Remedies
This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state.